What information do we collect?

When you send us an enquiry or contact us by phone we collect your name, e-mail address, mailing address and phone number. We will need to collect more detailed information from you if you decide to proceed to placing an order. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

What do we do with the information?

We may use this information to tell you about changes to our Website and to let you know about our products and those of other companies we work with. If you do not wish to receive this information, please send us an email at remove@hebrideanhomes.com at any time. We also use the information to enable us to deal efficiently with enquiries and orders. We do not sell, trade or rent your personal information to other companies. However, in the future we may wish to share the information we collect about you with trustworthy third parties whose products and services we think may be of interest to you. If you do not want us to do this please send us an email at feedback@hebrideanhomes.com at any time.

What about "cookies"?

"Cookies" are small pieces of information that are stored on your computer's hard drive by your browser. These allow us to store your account information and provide features to make our Website more user friendly.

How do Hebridean Contemporary Homes protect customer information?

As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Tell Us What You Think

We welcomes your questions and comments about privacy. Please send e-mail to feedback@hebrideanhomes.com.

Cookies

What are Cookies? Cookies are text files containing small amounts of information, often including a unique identifier, which are downloaded to your computer when you visit a website - if your browser preferences allow it. Cookies are then accessed by the originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s computer.

How are cookies used on our website?

The cookies we use are there to allow you to perform the services you require and to assist us in providing a better website for our users. We do not use cookies to store information that identifies you as an individual. Details on cookies used are provided below. We encourage you to accept the cookies we serve. However, if you wish to restrict or block the cookies which are set by our or any other website, you can do this through your browser settings. Please see the ‘How to control and delete cookies’ section for more information.

Google Analytics

We use Google Analytics cookies to hold information about your visit to our site. This helps us better identify the use and popularity of our services and how successfully the website is functioning. If you do not wish us to do this, you can opt out of the Analytics service by installing an add-on for your browser. This can be found at http://tools.google.com/dlpage/gaoptout. Alternatively you can delete/restrict the cookies as for any other cookie - see ‘How to control and delete cookies’ for more information.

Types of cookies

Session cookies are created temporarily when a user visits a website. Once the user leaves the site/closes the browser, the session cookie is deleted. A persistent cookie file remains on the user’s computer and is re-activated when the user visits the website that created that particular cookie. These cookies expire after a certain period (set in the file), or can be removed manually.

Classification of cookies

The cookies on this website have additionally been categorised based on the categories found in the International Chamber of Commerce (ICC) UK Cookie Guide:

Cookie Name	Cookie Description	Cookie Classification	Cookie Behaviour
PHPSESSID	This cookie is part of the scripting language that runs our site, and allows information to be passed between pages as you navigate through the site. For instance, should you use the online booking enquiry form, if you need to go back and correct any information on the form, this cookie helps by ensuring you don't have to type in all the information again. This cookie does not store any personally identifiable information and is deleted when you close your browser.	Strictly necessary cookie	Session cookie - disappears when the user closes the browser.
_utma	Google Analytics. Used by Google Analytics to track user count of visits to a site, when a first visit was, and a last visit.	Performance cookie	Persistent cookie, lasts for 2 years
_utmb	Google Analytics. Used by Google Analytics to track exactly when a user visits a site.	Performance cookie	Persistent cookie, lasts for 30 minutes
_utmc	Google Analytics. Used by Google Analytics to track exactly when a user leaves a site.	Performance cookie	Session cookie - disappears when the user closes the browser.
_utmz	Google Analytics. Used by Google Analytics to track how a user got to this site (where from), what link was used, what part of the world.	Performance cookie	Persistent, lasts for 6 months.
Cookieconfirmed	We ask a question about if you’re happy for us to use cookies on our site.  This cookie stores your answer to that question so that we don’t have to keep asking you it every time you visit.	Strictly necessary cookie	Persistent, lasts for 90 days.

How to control and delete cookies

You can manage cookie usage through your browser settings. The help function in your preferred browser should provide you with the correct information. Some browsers provide helpful cookie guides:

Chrome: https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies
Firefox: http://support.mozilla.org/en-US/kb/Cookies
Internet Explorer: http://support.microsoft.com/kb/278835
Safari 5 for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
Opera: http://help.opera.com/Linux/10.50/en/cookies.html
Alternatively, http://www.allaboutcookies.org provides advice on how to do this, and further information on cookies and how to manage them.

N.B. In the case of some mobile devices, it may be necessary to consult the device’s instruction manual to manage cookies effectively.

Need more information?
If you have any questions or comments about our cookie policy, please contact us by emailing info@rbbrucecoachworks.co.uk